Do you have a glossary of commonly used terms?
At Freemarket, we try to keep things as straightforward as we can. However if there are any terms that are unclear we’ve compiled this glossary to help explain.
How to download account balances from the platform
Downloading your account information and transaction history is an easy thing to do. From the platform, you're able to download or view a specific date range or currency.
How do I close my account?
You can stop using our services whenever you feel like, we’ll be sorry to see you go. Here's how to close your account.
Can I have confidence in your safeguarding processes?
Yes, FreemarketFX Limited (Freemarket) is audited every year to ensure we have the correct systems and controls in place.
What is the difference between local and international payments?
We've broken down the difference between local and international payments.
Can I transfer between two accounts held at Freemarket?
We encourage our clients to onboard their underlying clients and be part of our ecosystem.
Why is the amount which reaches the beneficiary sometimes less than the amount sent?
The exchange rate may have changed during the process of completing the transaction.
Which currencies does Freemarket support?
We are able to do business in 31 currencies and over 100 countries.
Do you offer multi-currency IBAN accounts?
We offer you to have a multi-currency account so you can hold, send or receive funds in a number of currencies.
Where can I view my SSI's on the platform?
You can view all of your account details on the platform.
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