Do you add fees for negative interest rates?

How we deal with negative interest rates.

B2B Payments Currency Exchange
100% found this useful

Can I have a vIBAN for cross-border payments?

This details what a vIBAN is and how to create a vIBAN for cross-border payments.

What should I do if I've forgotten my password?

You can reset your password instantly via your desktop account.

100% found this useful

How much do you charge?

We operate a low fee model on the amount transacted.

B2B Payments Payments
20% found this useful

How can I change my name and password?

This tells you where to change your name and password on the platform.

Account Security
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How can I keep safe online?

We use a range of processes and initiatives to keep clients safe online and when they use our service.

When is the business closed and are you open on public holidays?

When Freemarket is open and closed throughout the year.

Not yet rated

How does it work?

This is how the Freemarket matching engine works.

How do I spot a fake, fraudulent or phishing email or website?

Phishing can be extremely annoying, here are the best practices in order to spot attempts.

Account Security
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I am entering the correct OTP but it still says incorrect OTP?

Make sure you enter the latest OTP that you receive when asked.

Account Security
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Contact us

We're available Monday to Friday, 9am to 17:30pm. Contact us by email on or phone 0203 393 2709.

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