General
View help articles for general queries about Freemarket services.
What are your support hours?
Our support team is on hand to deal with queries you might have regarding the platform.
Can I turn off notifications?
All clients are set to receive notifications, but we can change this for you.
How much do you charge?
We operate a low fee model on the amount transacted.
How can I change my name and password?
This tells you where to change your name and password on the platform.
What kind of documents should I submit for review with compliance?
Here’s a list of documents that are deemed acceptable for review.
What are approvals and roles on the platform & how to change them?
Different permissions allow you to access different features of the platform.
What should I do if I've forgotten my password?
You can reset your password instantly via your desktop account.
Where can I view my SSI's on the platform?
You can view all of your account details on the platform.
Do you add fees for negative interest rates?
How we deal with negative interest rates.
Do you have a glossary of commonly used terms?
At Freemarket, we try to keep things as straightforward as we can. However if there are any terms that are unclear we’ve compiled this glossary to help explain.
Contact us
Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.