What is APP fraud and what measures are in place to prevent it?
Authorised Push Payment (APP) fraud is where individuals are victims of a scam due to fraudsters tricking them into sending money. The UK Financial Conduct Authority recently introduced new rules aimed at further protecting from this type of fraud, which is explained in this article.
What is the Confirmation of Payee (CoP)?
Confirmation of Payee (CoP) is a name checking service for UK-based payment.
Do you have a glossary of commonly used terms?
At Freemarket, we try to keep things as straightforward as we can. However if there are any terms that are unclear we’ve compiled this glossary to help explain.
How to download account balances from the platform
Downloading your account information and transaction history is an easy thing to do. From the platform, you're able to download or view a specific date range or currency.
How do I close my account?
You can stop using our services whenever you feel like, we’ll be sorry to see you go. Here's how to close your account.
Can I have confidence in your safeguarding processes?
Yes, FreemarketFX Limited (Freemarket) is audited every year to ensure we have the correct systems and controls in place.
What is the difference between local and international payments?
We've broken down the difference between local and international payments.
Can I transfer between two accounts held at Freemarket?
We encourage our clients to onboard their underlying clients and be part of our ecosystem.
Why is the amount which reaches the beneficiary sometimes less than the amount sent?
The exchange rate may have changed during the process of completing the transaction.
Which currencies does Freemarket support?
We are able to do business in 31 currencies and over 100 countries.