General

View help articles for general queries about Freemarket services.

What are your support hours?

Our support team is on hand to deal with queries you might have regarding the platform.

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What should I do if I've forgotten my password?

You can reset your password instantly via your desktop account.

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Do you have a glossary of commonly used terms?

At Freemarket, we try to keep things as straightforward as we can. However if there are any terms that are unclear we’ve compiled this glossary to help explain.

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How much do you charge?

We operate a low fee model on the amount transacted.

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Do you add fees for negative interest rates?

How we deal with negative interest rates.

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I am entering the correct OTP but it still says incorrect OTP?

Make sure you enter the latest OTP that you receive when asked.

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Can I turn off notifications?

All clients are set to receive notifications, but we can change this for you.

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How can I change my name and password?

This tells you where to change your name and password on the platform.

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What kind of documents should I submit for review with compliance?

Here’s a list of documents that are deemed acceptable for review.

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What are approvals and roles on the platform & how to change them?

Different permissions allow you to access different features of the platform.

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