Support - Freemarket for B2B Cross-border Payments and FX Help Centre

Q: What kind of documents should I submit for review with compliance?

On some occasions, we may request additional documentation from you to process your application, this allows us to successfully review your account without any delay. Each application is different, and we would ask for certain documents depending on your application, such as; where the company is regulated, financial statements, incorporation details, nationality (driving license or passport), the country of residence, articles of memorandum etc.

Q: What are your support hours?

Our support team is on hand to answer any queries that might arise. The team is happy to assist you or point you in the right direction. Monday: 8am – 17:30pm Tuesday: 8am – 17:30pm Wednesday: 8am – 17:30pm Thursday: 8am – 17:30pm Friday: 8am – 17:30pm If your request is outside of those hours, we might ask that you send an email and we will respond as soon as possible.

What kind of documents should I submit for review with compliance?

Here’s a list of documents that are deemed acceptable for review.

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What are your support hours?

Our support team is on hand to deal with queries you might have regarding the platform.

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What kind of documents should I submit for review with compliance?

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