Can I have a vIBAN for cross-border payments?

This details what a vIBAN is and how to create a vIBAN for cross-border payments.

When will my account be account be approved, rejected or reviewed?

We aim to review your account within 24 hours of your registration.

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Does it cost me to have an account at Freemarket?

We reserve the right to not create a free account on your behalf.

What are the withdrawal transaction charges?

When making withdrawals from the platform you’ll be presented with OUR & SHA costs.

How do I set up 2FA on my account?

2FA is an additional layer of security on your account. The function is designed to grant you access once you present two or more pieces of evidence.

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What are the steps to register for an account with you?

We’ve put together a step-by-step guide to help you open a Freemarket account.

What should I do if I've forgotten my password?

You can reset your password instantly via your desktop account.

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What are your unsupported jurisdictions?

A list of countries where we prohibit payments.

What is Freemarket's risk appetite?

What type & level of risk Freemarket is willing to undertake and where do we prohibit payments.

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Contact us

We're available Monday to Friday, 9am to 17:30pm. Contact us by email on or phone 0203 393 2709.

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