What are your unsupported jurisdictions?

A list of countries where we prohibit payments.

What is Freemarket's risk appetite?

What type & level of risk Freemarket is willing to undertake and where do we prohibit payments.

Do you have a customer complaints procedure in place?

On occasions, our service is not up to our high standards, if the case, here’s how to complain and the process we have in place.

What kind of documents should I submit for review with compliance?

Here’s a list of documents that are deemed acceptable for review.

How long does it take to register?

Our registration process can vary per account application; here’s how long it might take.

How can I keep safe online?

We use a range of processes and initiatives to keep clients safe online and when they use our service.

Contact us

We're available Monday to Friday, 9am to 17:30pm. Contact us by email on support@wearefreemarket.com or phone 0203 393 2709.

Get Started