How long does it take to get my currency once I have exchanged?

We endeavour to deliver funds on the same day.

100% found this useful

What is a scheduled exchange?

All of our scheduled exchanges are required to be pre-funded in order to achieve the mid-market rate.

Can I cancel an order once it has been created?

Our article provides you with all the information to cancel a transaction.

Is there a minimum or maximum amount that I can exchange?

There isn’t a maximum in place for payments with us.

How do I know if my exchange has been completed?

We will notify you once any exchange has been completed.

Why hasn’t my exchange happened yet?

We aim for the exchange process to be seamless and quick as possible.

How can I view transactions on the platform?

Under the transactions tab on the platform, you’re able to view all scheduled and historic transactions.

Not yet rated

What is a foreign exchange spot transaction?

A foreign exchange spot transaction (or spot trade) is an agreement to buy/sell a particular currency pairing at the current market rate.

What does a pending deposit mean?

There is a problem with your transfer or you transferred the funds without a reference.

Account Exchange
Not yet rated
  • Previous

Contact us

We're available Monday to Friday, 9am to 17:30pm. Contact us by email on or phone 0203 393 2709.

Get Started