How long does it take to get my currency once I have exchanged?

We endeavour to deliver funds on the same day.

100% found this useful

What is a scheduled exchange?

All of our scheduled exchanges are required to be pre-funded in order to achieve the mid-market rate.

Is there a minimum or maximum amount that I can exchange?

There isn’t a maximum in place for payments with us.

How do I know if my exchange has been completed?

We will notify you once any exchange has been completed.

Can I cancel an order once it has been created?

Our article provides you with all the information to cancel a transaction.

Why hasn’t my exchange happened yet?

We aim for the exchange process to be seamless and quick as possible.

How can I view transactions on the platform?

Under the transactions tab on the platform, you’re able to view all scheduled and historic transactions.

Not yet rated

What is a foreign exchange spot transaction?

A foreign exchange spot transaction (or spot trade) is an agreement to buy/sell a particular currency pairing at the current market rate.

What does a pending deposit mean?

There is a problem with your transfer or you transferred the funds without a reference.

Account Exchange
Not yet rated
  • Previous

Contact us

We're available Monday to Friday, 9am to 17:30pm. Contact us by email on or phone 0203 393 2709.

Get Started