Accounts
Learn more about opening and managing a Freemarket account.
Why was my account rejected?
You may receive an email from us with the reasons why your application was unsuccessful.
How long does it take to register?
Our registration process can vary per account application; here’s how long it might take.
Can I have a vIBAN for cross-border payments?
This details what a vIBAN is and how to create a vIBAN for cross-border payments.
Can I register multiple accounts for one user?
Yes, you can. We designed Freemarket with the intention of onboarding multiple accounts per user.
How can I fill out an application to create an account on another company's behalf?
You can submit applications on behalf of another organisation, easily and securely via our online portal.
What are the steps to register for an account with you?
We’ve put together a step-by-step guide to help you open a Freemarket account.
Can I transfer between two accounts held at Freemarket?
We encourage our clients to onboard their underlying clients and be part of our ecosystem.
How do I close my account?
You can stop using our services whenever you feel like, we’ll be sorry to see you go. Here's how to close your account.
How to download account balances from the platform
Downloading your account information and transaction history is an easy thing to do. From the platform, you're able to download or view a specific date range or currency.
When will my account be account be approved, rejected or reviewed?
We aim to review your account within 24 hours of your registration.
Contact us
Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.