How do you reconcile funds?

We have to manually reconcile any funds that you have transferred without a reference.

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How can I keep safe online?

We use a range of processes and initiatives to keep clients safe online and when they use our service.

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What should I do if I've forgotten my password?

You can reset your password instantly via your desktop account.

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When is the business closed and are you open on public holidays?

When Freemarket is open and closed throughout the year.

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How can I view transactions on the platform?

Under the transactions tab on the platform, you’re able to view all scheduled and historic transactions.

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What is a foreign exchange spot transaction?

A foreign exchange spot transaction (or spot trade) is an agreement to buy/sell a particular currency pairing at the current market rate.

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How can I fill out an application to create an account on another company's behalf?

You can submit applications on behalf of another organisation, easily and securely via our online portal.

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Can I get a MT103?

An MT103 is available to you at an additional fee.

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How do I make payments from my account?

It’s easy to create a payment from your account, here’s how.

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Can I apply for a Freemarket account?

If you’re a corporate entity wanting to access new markets, currencies, and faster settlement times, you can register for an account with us to begin your B2B payments journey.

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Contact us

Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.

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