How does Freemarket safeguard my money?
We safeguard all client funds in safeguarding accounts with our banking partners.
Do you have a client complaints procedure in place?
On occasions, our service may not live up to the high standards we expect. If the case, here’s how to make a complain and the process we have in place to respond.
What is your risk appetite?
Guidelines on what types of business and associated risks the company would find acceptable and unacceptable.
How safe is my money?
Your money is safe with Freemarket, here’s why.
What are your restricted jurisdictions?
Countries we cannot receive funds from or support payments to.
Do you add fees for negative interest rates?
How we deal with negative interest rates.
How much do you charge?
We operate a low fee model on the amount transacted.
Can I have a vIBAN for cross-border payments?
This details what a vIBAN is and how to create a vIBAN for cross-border payments.
How can I change my name and password?
This tells you where to change your name and password on the platform.
When will my account be account be approved, rejected or reviewed?
We aim to review your account within 24 hours of your registration.
Contact us
Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.