How can I make a stablecoin withdrawal?

To initiate a stablecoin withdrawal, go to the ‘Balances’ page, and select the stablecoin currency you wish to withdraw. Select the ‘withdraw funds’ button from the upper right corner.

How can I convert between fiat & stablecoin?

To convert between your fiat and stablecoin balances, click on the green ‘New Exchange’ button in the right-hand corner of the screen.

How can I receive a stablecoin?

From the Freemarket portal you can create unique stablecoin wallet addresses for each of your payers that you will be receiving stablecoins from.

What is APP fraud and what measures are in place to prevent it?

Authorised Push Payment (APP) fraud is where individuals are victims of a scam due to fraudsters tricking them into sending money. The UK Financial Conduct Authority recently introduced new rules aimed at further protecting from this type of fraud, which is explained in this article.

What is the Confirmation of Payee (CoP)?

Confirmation of Payee (CoP) is a name checking service for UK-based payment.

Do you have a glossary of commonly used terms?

At Freemarket, we try to keep things as straightforward as we can. However if there are any terms that are unclear we’ve compiled this glossary to help explain.

How to download account balances from the platform

Downloading your account information and transaction history is an easy thing to do. From the platform, you're able to download or view a specific date range or currency.

How do I close my account?

You can stop using our services whenever you feel like, we’ll be sorry to see you go. Here's how to close your account.

Can I have confidence in your safeguarding processes?

Yes, FreemarketFX Limited (Freemarket) is audited every year to ensure we have the correct systems and controls in place.

What is the difference between local and international payments?

We've broken down the difference between local and international payments.