FAQs directory
What is APP fraud and what measures are in place to prevent it?
Authorised Push Payment (APP) fraud is where individuals are victims of a scam due to fraudsters tricking them into sending money. The UK Financial Conduct Authority recently introduced new rules aimed at further protecting from this type of fraud, which is explained in this article.
What is One Time Password (OTP)?
We use OTP at Freemarket for an added layer of security.
What is the Confirmation of Payee (CoP)?
Confirmation of Payee (CoP) is a name checking service for UK-based payment.
What is the difference between local and international payments?
We've broken down the difference between local and international payments.
What is your risk appetite?
Guidelines on what types of business and associated risks the company would find acceptable and unacceptable.
What kind of documents should I submit for review with compliance?
Here’s a list of documents that are deemed acceptable for review.
What kind of payments can I make?
There are a number of different payment schemes and types of payments that you can make.
What security procedures will you require when I instruct you to send money from my account?
We take risk as paramount and utilise best-in-class providers to ensure security & using the leading suppliers in the market.
What should I do if I've forgotten my password?
You can reset your password instantly via your desktop account.
When is the business closed and are you open on public holidays?
When Freemarket is open and closed throughout the year.
Contact us
Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.