FAQs directory

How can I change my name and password?

This tells you where to change your name and password on the platform.

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How can I conduct a batch payment?

The batch payments functionality is available to clients at no additional cost.

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How can I convert between fiat & stablecoin?

To convert between your fiat and stablecoin balances, click on the green ‘New Exchange’ button in the right-hand corner of the screen.

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How can I create a new payment order?

This is how to create a new payment order instruction.

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How can I fill out an application to create an account on another company's behalf?

You can submit applications on behalf of another organisation, easily and securely via our online portal.

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How can I keep safe online?

We use a range of processes and initiatives to keep clients safe online and when they use our service.

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How can I make a stablecoin withdrawal?

To initiate a stablecoin withdrawal, go to the ‘Balances’ page, and select the stablecoin currency you wish to withdraw. Select the ‘withdraw funds’ button from the upper right corner.

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How can I make a withdrawal from my account?

This details how to make a withdrawal from your Freemarket account.

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How can I receive a stablecoin?

From the Freemarket portal you can create unique stablecoin wallet addresses for each of your payers that you will be receiving stablecoins from.

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How can I use the withdrawal approval function?

How to use the withdrawal approval function on your Freemarket account.

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Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.

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