FAQs directory

When will my account be account be approved, rejected or reviewed?

We aim to review your account within 24 hours of your registration.

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Where can I view my SSI's on the platform?

You can view all of your account details on the platform.

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Where do I transfer funds?

In order to allocate the funds successfully you can find the correct information on how we allocate transferred funds here.

Exchange Funds
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Which currencies can I access with my account?

Your Freemarket account can hold and manage a range of different currencies, including: AUD, CAD, CHF, DKK, EUR, GBP, HKD, JPY, NOK, and SEK to name a few.

Which types of transaction must be safeguarded?

Any transactions that happen on our platform are deemed as funds we are required to safeguard.

Why hasn’t my exchange happened yet?

We aim for the exchange process to be seamless and quick as possible.

Why was my account rejected?

You may receive an email from us with the reasons why your application was unsuccessful.

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Contact us

We're available Monday to Friday, 9am to 17:30pm. Contact us by email on hello@wearefreemarket.com or phone 0203 393 2709.

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