FAQs directory

When will my account be account be approved, rejected or reviewed?

We aim to review your account within 24 hours of your registration.

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Where can I view my SSI's on the platform?

You can view all of your account details on the platform.

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Where do I transfer funds?

In order to allocate the funds successfully you can find the correct information on how we allocate transferred funds here.

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Which currencies does Freemarket support?

We are able to do business in 31 currencies and over 100 countries.

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Which types of transaction must be safeguarded?

Any transactions that happen on our platform are deemed as funds we are required to safeguard.

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Why hasn’t my exchange happened yet?

We aim for the exchange process to be seamless and quick as possible.

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Why is the amount which reaches the beneficiary sometimes less than the amount sent?

The exchange rate may have changed during the process of completing the transaction.

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Why was my account rejected?

You may receive an email from us with the reasons why your application was unsuccessful.

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Why was my withdrawal cancelled?

Reasons why your withdrawal was cancelled.

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