FAQs directory

How safe is my money?

My money is safe with Freemarket, here’s why.

I am entering the correct OTP but it still says incorrect OTP?

Make sure you enter the latest OTP that you receive when asked.

Account Security
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I searched the exchange rate and the rate from Freemarket is not the same, why?

The exchange rate that you see online might be different from the one presented to you, here's why.

Is there a minimum or maximum amount that I can exchange?

There isn’t a maximum in place for payments with us.

What are approvals and roles on the platform & how to change them?

Different permissions allow you to access different features of the platform.

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What are the steps to register for an account with you?

We’ve put together a step-by-step guide to help you open a Freemarket account.

What are the withdrawal transaction charges?

When making withdrawals from the platform you’ll be presented with OUR & SHA costs.

What are your support hours?

Our support team is on hand to deal with queries you might have regarding the platform.

Account Support
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What are your unsupported jurisdictions?

A list of countries where we prohibit payments.

What does a pending deposit mean?

There is a problem with your transfer or you transferred the funds without a reference.

Account Exchange
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Contact us

We're available Monday to Friday, 9am to 17:30pm. Contact us by email on hello@wearefreemarket.com or phone 0203 393 2709.

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