FAQs directory
I am entering the correct OTP but it still says incorrect OTP?
Make sure you enter the latest OTP that you receive when asked.
Is there a minimum or maximum amount that I can convert?
Whilst we do have a minimum amount for transactions, there isn’t a limit on the maximum you can convert or pay.
What are approvals and roles on the platform & how to change them?
Different permissions allow you to access different features of the platform.
What are the steps to register for an account with you?
We’ve put together a step-by-step guide to help you open a Freemarket account.
What are the withdrawal transaction charges?
When making withdrawals from the platform you’ll be presented with OUR & SHA costs.
What are your restricted jurisdictions?
Countries we cannot receive funds from or support payments to.
What are your support hours?
Our support team is on hand to deal with queries you might have regarding the platform.
What does a pending deposit mean?
There is a problem with your transfer or you transferred the funds without a reference.
What is a foreign exchange spot transaction?
A foreign exchange spot transaction (or spot trade) is an agreement to buy/sell a particular currency pairing at the current market rate.
What is a scheduled exchange?
All of our scheduled exchanges are required to be pre-funded in order to achieve the mid-market rate.
Contact us
Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.