FAQs directory

How do I know if my exchange has been completed?

We will notify you once any exchange has been completed.

How do I make frictionless & instant payments from my account?

It’s easy to create a payment from your account, here’s how.

How do I set up 2FA on my account?

2FA is an additional layer of security on your account. The function is designed to grant you access once you present two or more pieces of evidence.

Account
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How do I spot a fake, fraudulent or phishing email or website?

Phishing can be extremely annoying, here are the best practices in order to spot attempts.

Account Security
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How do you reconcile funds?

We have to manually reconcile any funds that you have transferred without a reference.

How does Freemarket safeguard my money?

We safeguard all client funds in safeguarding accounts with our banking partners.

Money Risk Safeguarding
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How does it work?

This is how the Freemarket matching engine works.

How long does it take to get my currency once I have exchanged?

We endeavour to deliver funds on the same day.

Currency
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How long does it take to register?

Our registration process can vary per account application; here’s how long it might take.

How much do you charge?

We operate a low fee model on the amount transacted.

B2B Payments Payments
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Contact us

We're available Monday to Friday, 9am to 17:30pm. Contact us by email on hello@wearefreemarket.com or phone 0203 393 2709.

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