What is a scheduled exchange?

All of our scheduled exchanges are required to be pre-funded in order to achieve the mid-market rate.

Do you add fees for negative interest rates?

How we deal with negative interest rates.

Is there a minimum or maximum amount that I can exchange?

There isn’t a maximum in place for payments with us.

How does it work?

This is how the Freemarket matching engine works.

Why hasn’t my exchange happened yet?

We aim for the exchange process to be seamless and quick as possible.

How do I know if my exchange has been completed?

We will notify you once any exchange has been completed.

Which currencies can I access with my account?

Your Freemarket account can hold and manage a range of different currencies, including: AUD, CAD, CHF, DKK, EUR, GBP, HKD, JPY, NOK, and SEK to name a few.

What is a foreign exchange spot transaction?

A foreign exchange spot transaction (or spot trade) is an agreement to buy/sell a particular currency pairing at the current market rate.

I searched the exchange rate and the rate from Freemarket is not the same, why?

The exchange rate that you see online might be different from the one presented to you, here's why.

Contact us

We're available Monday to Friday, 9am to 17:30pm. Contact us by email on support@wearefreemarket.com or phone 0203 393 2709.

Get Started