What is a scheduled exchange?

All of our scheduled exchanges are required to be pre-funded in order to achieve the mid-market rate.

Can I cancel an order once it has been created?

Our article provides you with all the information to cancel a transaction.

Is there a minimum or maximum amount that I can exchange?

There isn’t a maximum in place for payments with us.

Why hasn’t my exchange happened yet?

We aim for the exchange process to be seamless and quick as possible.

How do I know if my exchange has been completed?

We will notify you once any exchange has been completed.

Where do I transfer funds?

In order to allocate the funds successfully you can find the correct information on how we allocate transferred funds here.

Exchange Funds
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What is a foreign exchange spot transaction?

A foreign exchange spot transaction (or spot trade) is an agreement to buy/sell a particular currency pairing at the current market rate.

What does a pending deposit mean?

There is a problem with your transfer or you transferred the funds without a reference.

Account Exchange
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Contact us

We're available Monday to Friday, 9am to 17:30pm. Contact us by email on hello@wearefreemarket.com or phone 0203 393 2709.

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