Can I have confidence in your safeguarding processes?
Yes, FreemarketFX Limited (Freemarket) is audited every year to ensure we have the correct systems and controls in place.
How safe is my money?
Your money is safe with Freemarket, here’s why.
How does Freemarket safeguard my money?
We safeguard all client funds in safeguarding accounts with our banking partners.
What are your restricted jurisdictions?
Countries we cannot receive funds from or support payments to.
How can I make a withdrawal from my account?
This details how to make a withdrawal from your Freemarket account.
What is your risk appetite?
Guidelines on what types of business and associated risks the company would find acceptable and unacceptable.
I am entering the correct OTP but it still says incorrect OTP?
Make sure you enter the latest OTP that you receive when asked.
Can I turn off notifications?
All clients are set to receive notifications, but we can change this for you.
Is there a minimum or maximum amount that I can convert?
Whilst we do have a minimum amount for transactions, there isn’t a limit on the maximum you can convert or pay.
Do you make payments to third parties?
In order to control the distribution of funds on the account we ensure that each beneficiary is checked and authorised before use.
Contact us
Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.