How safe is my money?
Your money is safe with Freemarket, here’s why.
Can I cancel an order once it has been created?
Our article provides you with all the information to cancel a transaction.
What are your restricted jurisdictions?
Countries we cannot receive funds from or support payments to.
How can I make a withdrawal from my account?
This details how to make a withdrawal from your Freemarket account.
What is your risk appetite?
An outline of industries and business types that are not supported as well as further information on risk assessments for certain industry verticals.
I am entering the correct OTP but it still says incorrect OTP?
Make sure you enter the latest OTP that you receive when asked.
Do you make payments to third parties?
In order to control the distribution of funds on the account we ensure that each beneficiary is checked and authorised before use.
Is there a minimum or maximum amount that I can convert?
Whilst we do have a minimum amount for transactions, there isn’t a limit on the maximum you can convert or pay.
How much do you charge?
We operate a low fee model on the amount transacted.
Can I turn off notifications?
All clients are set to receive notifications, but we can change this for you.
Contact us
Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.