How can I create a new payment order?

This is how to create a new payment order instruction.

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Can I get a MT103?

An MT103 is available to you at an additional fee.

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When is the business closed and are you open on public holidays?

When Freemarket is open and closed throughout the year.

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How do you reconcile funds?

We have to manually reconcile any funds that you have transferred without a reference.

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How to download account balances from the platform

Downloading your account information and transaction history is an easy thing to do. From the platform, you're able to download or view a specific date range or currency.

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How safe is my money?

Your money is safe with Freemarket, here’s why.

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What does a pending deposit mean?

There is a problem with your transfer or you transferred the funds without a reference.

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How does Freemarket safeguard my money?

We safeguard all client funds in safeguarding accounts with our banking partners.

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What are your restricted jurisdictions?

Countries we cannot receive funds from or support payments to.

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How can I make a withdrawal from my account?

This details how to make a withdrawal from your Freemarket account.

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Contact us

Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.

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