How can I create a new payment order?
This is how to create a new payment order instruction.
Can I get a MT103?
An MT103 is available to you at an additional fee.
When is the business closed and are you open on public holidays?
When Freemarket is open and closed throughout the year.
How do you reconcile funds?
We have to manually reconcile any funds that you have transferred without a reference.
How to download account balances from the platform
Downloading your account information and transaction history is an easy thing to do. From the platform, you're able to download or view a specific date range or currency.
How safe is my money?
Your money is safe with Freemarket, here’s why.
What does a pending deposit mean?
There is a problem with your transfer or you transferred the funds without a reference.
How does Freemarket safeguard my money?
We safeguard all client funds in safeguarding accounts with our banking partners.
What are your restricted jurisdictions?
Countries we cannot receive funds from or support payments to.
How can I make a withdrawal from my account?
This details how to make a withdrawal from your Freemarket account.
Contact us
Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.