What is a scheduled exchange?
All of our scheduled exchanges are required to be pre-funded in order to achieve the mid-market rate.
What are the withdrawal transaction charges?
When making withdrawals from the platform you’ll be presented with OUR & SHA costs.
Can I have a vIBAN for cross-border payments?
This details what a vIBAN is and how to create a vIBAN for cross-border payments.
How does Freemarket safeguard my money?
We safeguard all client funds in safeguarding accounts with our banking partners.
What are your restricted jurisdictions?
Countries we cannot receive funds from or support payments to.
How can I make a withdrawal from my account?
This details how to make a withdrawal from your Freemarket account.
How do I set up 2FA on my account?
2FA is an additional layer of security on your account. The function is designed to grant you access once you present two or more pieces of evidence.
What is your risk appetite?
Guidelines on what types of business and associated risks the company would find acceptable and unacceptable.
I am entering the correct OTP but it still says incorrect OTP?
Make sure you enter the latest OTP that you receive when asked.
Do you have a glossary of commonly used terms?
At Freemarket, we try to keep things as straightforward as we can. However if there are any terms that are unclear we’ve compiled this glossary to help explain.
Contact us
Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.