Can I cancel an order once it has been created?

Our article provides you with all the information to cancel a transaction.

I am entering the correct OTP but it still says incorrect OTP?

Make sure you enter the latest OTP that you receive when asked.

What are your restricted jurisdictions?

Countries we cannot receive funds from or support payments to.

Do you have a glossary of commonly used terms?

At Freemarket, we try to keep things as straightforward as we can. However if there are any terms that are unclear we’ve compiled this glossary to help explain.

What is your risk appetite?

An outline of industries and business types that are not supported as well as further information on risk assessments for certain industry verticals.

How can I make a withdrawal from my account?

This details how to make a withdrawal from your Freemarket account.

How much do you charge?

We operate a low fee model on the amount transacted.

Do you make payments to third parties?

In order to control the distribution of funds on the account we ensure that each beneficiary is checked and authorised before use.

Is there a minimum or maximum amount that I can convert?

Whilst we do have a minimum amount for transactions, there isn’t a limit on the maximum you can convert or pay.

Do you add fees for negative interest rates?

How we deal with negative interest rates.