How do I make payments from my account?
It’s easy to create a payment from your account, here’s how.
Why was my account rejected?
You may receive an email from us with the reasons why your application was unsuccessful.
What is the difference between local and international payments?
We've broken down the difference between local and international payments.
How are Freemarket regulated?
We adhere to strict regulations to ensure we provide best-in-class services.
Do you have a client complaints procedure in place?
On occasions, our service may not live up to the high standards we expect. If the case, here’s how to make a complain and the process we have in place to respond.
How to download account balances from the platform
Downloading your account information and transaction history is an easy thing to do. From the platform, you're able to download or view a specific date range or currency.
Why is the amount which reaches the beneficiary sometimes less than the amount sent?
The exchange rate may have changed during the process of completing the transaction.
How can I withdraw the balance from my account?
Withdrawing the remaining balance from your Freemarket account is easy & simple.
Can I transfer between two accounts held at Freemarket?
We encourage our clients to onboard their underlying clients and be part of our ecosystem.
What kind of payments can I make?
There are a number of different payment schemes and types of payments that you can make.
Contact us
Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.