Why is the amount which reaches the beneficiary sometimes less than the amount sent?
The exchange rate may have changed during the process of completing the transaction.
What is Verification of Payee (VoP)?
The Verification of Payee (VoP) scheme is an anti-fraud and payment accuracy initiative.
Do you have a client complaints procedure in place?
On occasions, our service may not live up to the high standards we expect. If the case, here’s how to make a complain and the process we have in place to respond.
What is the difference between local and international payments?
We've broken down the difference between local and international payments.
How do I make payments from my account?
It’s easy to create a payment from your account, here’s how.
Which currencies does Freemarket support?
We are able to do business in 31 currencies and over 100 countries.
How can I keep safe online?
We use a range of processes and initiatives to keep clients safe online and when they use our service.
Can I make a one time batch payment?
Yes, you can create individual batch payments on the platform.
Why was my account rejected?
You may receive an email from us with the reasons why your application was unsuccessful.
How do I know if my exchange has been completed?
We will notify you once any exchange has been completed.
Contact us
Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.