How do I make payments from my account?

It’s easy to create a payment from your account, here’s how.

How can I change my name and password?

This tells you where to change your name and password on the platform.

Where do I transfer funds?

In order to allocate the funds successfully you can find the correct information on how we allocate transferred funds here.

How can I keep safe online?

We use a range of processes and initiatives to keep clients safe online and when they use our service.

Can I have confidence in your safeguarding processes?

Yes, FreemarketFX Limited (Freemarket) is audited every year to ensure we have the correct systems and controls in place.

How do I know if my exchange has been completed?

We will notify you once any exchange has been completed.

How can I add funds to my account?

This details how to add funds to your account.

Can I turn off notifications?

All clients are set to receive notifications, but we can change this for you.

What is a foreign exchange spot transaction?

A foreign exchange spot transaction (or spot trade) is an agreement to buy/sell a particular currency pairing at the current market rate.

How can I fill out an application to create an account on another company's behalf?

You can submit applications on behalf of another organisation, easily and securely via our online portal.