What is the difference between local and international payments?
We've broken down the difference between local and international payments.
How do I make payments from my account?
It’s easy to create a payment from your account, here’s how.
Which currencies does Freemarket support?
We are able to do business in 31 currencies and over 100 countries.
How long does it take to register?
Our registration process can vary per account application; here’s how long it might take.
Have you reconciled the funds that I sent to my Freemarket account?
We reconcile all funds that are sent for you, but sometimes that isn't the case, here's why.
How can I keep safe online?
We use a range of processes and initiatives to keep clients safe online and when they use our service.
How can I change my name and password?
This tells you where to change your name and password on the platform.
How do I know if my exchange has been completed?
We will notify you once any exchange has been completed.
Why was my account rejected?
You may receive an email from us with the reasons why your application was unsuccessful.
How do I close my account?
You can stop using our services whenever you feel like, we’ll be sorry to see you go. Here's how to close your account.
Contact us
Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.