How much do you charge?
We operate a low fee model on the amount transacted.
Do you add fees for negative interest rates?
How we deal with negative interest rates.
What are approvals and roles on the platform & how to change them?
Different permissions allow you to access different features of the platform.
Why was my withdrawal cancelled?
Reasons why your withdrawal was cancelled.
How can I keep safe online?
We use a range of processes and initiatives to keep clients safe online and when they use our service.
How can I change my name and password?
This tells you where to change your name and password on the platform.
How can I add funds to my account?
This details how to add funds to your account.
How do I know if my exchange has been completed?
We will notify you once any exchange has been completed.
Where do I transfer funds?
In order to allocate the funds successfully you can find the correct information on how we allocate transferred funds here.
Which currencies does Freemarket support?
We are able to do business in 31 currencies and over 100 countries.
Contact us
Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.