Can I turn off notifications?
All clients are set to receive notifications, but we can change this for you.
Is there a minimum or maximum amount that I can convert?
Whilst we do have a minimum amount for transactions, there isn’t a limit on the maximum you can convert or pay.
Do you have a glossary of commonly used terms?
At Freemarket, we try to keep things as straightforward as we can. However if there are any terms that are unclear we’ve compiled this glossary to help explain.
Do you make payments to third parties?
In order to control the distribution of funds on the account we ensure that each beneficiary is checked and authorised before use.
Do you add fees for negative interest rates?
How we deal with negative interest rates.
Why was my withdrawal cancelled?
Reasons why your withdrawal was cancelled.
What are approvals and roles on the platform & how to change them?
Different permissions allow you to access different features of the platform.
How can I add funds to my account?
This details how to add funds to your account.
Where do I transfer funds?
In order to allocate the funds successfully you can find the correct information on how we allocate transferred funds here.
Do you have a client complaints procedure in place?
On occasions, our service may not live up to the high standards we expect. If the case, here’s how to make a complain and the process we have in place to respond.
Contact us
Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.