How do I set up 2FA on my account?
2FA is an additional layer of security on your account. The function is designed to grant you access once you present two or more pieces of evidence.
I am entering the correct OTP but it still says incorrect OTP?
Make sure you enter the latest OTP that you receive when asked.
What is your risk appetite?
Guidelines on what types of business and associated risks the company would find acceptable and unacceptable.
How much do you charge?
We operate a low fee model on the amount transacted.
Is there a minimum or maximum amount that I can convert?
Whilst we do have a minimum amount for transactions, there isn’t a limit on the maximum you can convert or pay.
Can I turn off notifications?
All clients are set to receive notifications, but we can change this for you.
Do you make payments to third parties?
In order to control the distribution of funds on the account we ensure that each beneficiary is checked and authorised before use.
Do you have a glossary of commonly used terms?
At Freemarket, we try to keep things as straightforward as we can. However if there are any terms that are unclear we’ve compiled this glossary to help explain.
Do you add fees for negative interest rates?
How we deal with negative interest rates.
Why was my withdrawal cancelled?
Reasons why your withdrawal was cancelled.
Contact us
Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.