What are approvals and roles on the platform & how to change them?

Different permissions allow you to access different features of the platform.

Why was my withdrawal cancelled?

Reasons why your withdrawal was cancelled.

Which currencies does Freemarket support?

We are able to do business in 31 currencies and over 100 countries.

How can I withdraw the balance from my account?

Withdrawing the remaining balance from your Freemarket account is easy & simple.

Why is the amount which reaches the beneficiary sometimes less than the amount sent?

The exchange rate may have changed during the process of completing the transaction.

How to download account balances from the platform

Downloading your account information and transaction history is an easy thing to do. From the platform, you're able to download or view a specific date range or currency.

Do you have a client complaints procedure in place?

On occasions, our service may not live up to the high standards we expect. If the case, here’s how to make a complain and the process we have in place to respond.

How are Freemarket regulated?

We adhere to strict regulations to ensure we provide best-in-class services.

What is the difference between local and international payments?

We've broken down the difference between local and international payments.

Why was my account rejected?

You may receive an email from us with the reasons why your application was unsuccessful.