Can I cancel an order once it has been created?

Our article provides you with all the information to cancel a transaction.

How can I use the withdrawal approval function?

How to use the withdrawal approval function on your Freemarket account.

What are your support hours?

Our support team is on hand to deal with queries you might have regarding the platform.

Why hasn’t my exchange happened yet?

We aim for the exchange process to be seamless and quick as possible.

What is One Time Password (OTP)?

We use OTP at Freemarket for an added layer of security.

What are the steps to register for an account with you?

We’ve put together a step-by-step guide to help you open a Freemarket account.

How do I set up 2FA on my account?

2FA is an additional layer of security on your account. The function is designed to grant you access once you present two or more pieces of evidence.

Can I get a MT103?

An MT103 is available to you at an additional fee.

When is the business closed and are you open on public holidays?

When Freemarket is open and closed throughout the year.

How do you reconcile funds?

We have to manually reconcile any funds that you have transferred without a reference.