How long does it take to get my currency once I have exchanged?
We endeavour to deliver funds on the same day.
Can I get a MT103?
An MT103 is available to you at an additional fee.
How are Freemarket regulated?
We adhere to strict regulations to ensure we provide best-in-class services.
What are the steps to register for an account with you?
We’ve put together a step-by-step guide to help you open a Freemarket account.
How to download account balances from the platform
Downloading your account information and transaction history is an easy thing to do. From the platform, you're able to download or view a specific date range or currency.
What is One Time Password (OTP)?
We use OTP at Freemarket for an added layer of security.
What are your support hours?
Our support team is on hand to deal with queries you might have regarding the platform.
What security procedures will you require when I instruct you to send money from my account?
We take risk as paramount and utilise best-in-class providers to ensure security & using the leading suppliers in the market.
How can I create a new payment order?
This is how to create a new payment order instruction.
What should I do if I've forgotten my password?
You can reset your password instantly via your desktop account.
Contact us
Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.