How do I set up 2FA on my account?
2FA is an additional layer of security on your account. The function is designed to grant you access once you present two or more pieces of evidence.
Can I turn off notifications?
All clients are set to receive notifications, but we can change this for you.
What is One Time Password (OTP)?
We use OTP at Freemarket for an added layer of security.
What are your support hours?
Our support team is on hand to deal with queries you might have regarding the platform.
What should I do if I've forgotten my password?
You can reset your password instantly via your desktop account.
How can I create a new payment order?
This is how to create a new payment order instruction.
How does Freemarket safeguard my money?
We safeguard all client funds in safeguarding accounts with our banking partners.
How safe is my money?
Your money is safe with Freemarket, here’s why.
Which types of transaction must be safeguarded?
Any transactions that happen on our platform are deemed as funds we are required to safeguard.
How can I conduct a batch payment?
The batch payments functionality is available to clients at no additional cost.
Contact us
Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.