Can I make a payment from my Freemarket account?
By having an account with us you are able to make payments from the account inception.
What kind of payments can I make?
There are a number of different payment schemes and types of payments that you can make.
How do I know if my exchange has been completed?
We will notify you once any exchange has been completed.
Can I have confidence in your safeguarding processes?
Yes, FreemarketFX Limited (Freemarket) is audited every year to ensure we have the correct systems and controls in place.
Do you have a client complaints procedure in place?
On occasions, our service may not live up to the high standards we expect. If the case, here’s how to make a complain and the process we have in place to respond.
Where do I transfer funds?
In order to allocate the funds successfully you can find the correct information on how we allocate transferred funds here.
Can I apply for a Freemarket account?
If you’re a corporate entity wanting to access new markets, currencies, and faster settlement times, you can register for an account with us to begin your B2B payments journey.
What is the difference between local and international payments?
We've broken down the difference between local and international payments.
Have you reconciled the funds that I sent to my Freemarket account?
We reconcile all funds that are sent for you, but sometimes that isn't the case, here's why.
How to download account balances from the platform
Downloading your account information and transaction history is an easy thing to do. From the platform, you're able to download or view a specific date range or currency.
Contact us
Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.