I am entering the correct OTP but it still says incorrect OTP?

Make sure you enter the latest OTP that you receive when asked.

20% found this useful

Do you offer multi-currency IBAN accounts?

We offer you to have a multi-currency account so you can hold, send or receive funds in a number of currencies.

Not yet rated

Where can I view my SSI's on the platform?

You can view all of your account details on the platform.

Not yet rated

What are approvals and roles on the platform & how to change them?

Different permissions allow you to access different features of the platform.

Not yet rated

Why is the amount which reaches the beneficiary sometimes less than the amount sent?

The exchange rate may have changed during the process of completing the transaction.

Not yet rated

Can I have confidence in your safeguarding processes?

Yes, FreemarketFX Limited (Freemarket) is audited every year to ensure we have the correct systems and controls in place.

Not yet rated

How to download account balances from the platform

Downloading your account information and transaction history is an easy thing to do. From the platform, you're able to download or view a specific date range or currency.

Not yet rated

Why was my account rejected?

You may receive an email from us with the reasons why your application was unsuccessful.

Not yet rated

What is APP fraud and what measures are in place to prevent it?

Authorised Push Payment (APP) fraud is where individuals are victims of a scam due to fraudsters tricking them into sending money. The UK Financial Conduct Authority recently introduced new rules aimed at further protecting from this type of fraud, which is explained in this article.

Not yet rated

How can I keep safe online?

We use a range of processes and initiatives to keep clients safe online and when they use our service.

Not yet rated

Contact us

Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.

Get Started