Make sure you enter the latest OTP that you receive when asked.
We offer you to have a multi-currency account so you can hold, send or receive funds in a number of currencies.
You can view all of your account details on the platform.
Different permissions allow you to access different features of the platform.
The exchange rate may have changed during the process of completing the transaction.
Yes, FreemarketFX Limited (Freemarket) is audited every year to ensure we have the correct systems and controls in place.
Downloading your account information and transaction history is an easy thing to do. From the platform, you're able to download or view a specific date range or currency.
You may receive an email from us with the reasons why your application was unsuccessful.
Authorised Push Payment (APP) fraud is where individuals are victims of a scam due to fraudsters tricking them into sending money. The UK Financial Conduct Authority recently introduced new rules aimed at further protecting from this type of fraud, which is explained in this article.
We use a range of processes and initiatives to keep clients safe online and when they use our service.
Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.