Do you add fees for negative interest rates?

How we deal with negative interest rates.

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Why was my withdrawal cancelled?

Reasons why your withdrawal was cancelled.

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Do you offer multi-currency IBAN accounts?

We offer you to have a multi-currency account so you can hold, send or receive funds in a number of currencies.

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Where can I view my SSI's on the platform?

You can view all of your account details on the platform.

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What are approvals and roles on the platform & how to change them?

Different permissions allow you to access different features of the platform.

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Why is the amount which reaches the beneficiary sometimes less than the amount sent?

The exchange rate may have changed during the process of completing the transaction.

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Can I have confidence in your safeguarding processes?

Yes, FreemarketFX Limited (Freemarket) is audited every year to ensure we have the correct systems and controls in place.

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How to download account balances from the platform

Downloading your account information and transaction history is an easy thing to do. From the platform, you're able to download or view a specific date range or currency.

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Why was my account rejected?

You may receive an email from us with the reasons why your application was unsuccessful.

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How can I receive a stablecoin?

From the Freemarket portal you can create unique stablecoin wallet addresses for each of your payers that you will be receiving stablecoins from.

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Contact us

Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.

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