Is there a minimum or maximum amount that I can convert?
Whilst we do have a minimum amount for transactions, there isn’t a limit on the maximum you can convert or pay.
Do you have a glossary of commonly used terms?
At Freemarket, we try to keep things as straightforward as we can. However if there are any terms that are unclear we’ve compiled this glossary to help explain.
Do you add fees for negative interest rates?
How we deal with negative interest rates.
What are approvals and roles on the platform & how to change them?
Different permissions allow you to access different features of the platform.
Why was my withdrawal cancelled?
Reasons why your withdrawal was cancelled.
How long does it take to register?
Our registration process can vary per account application; here’s how long it might take.
Can I transfer between two accounts held at Freemarket?
We encourage our clients to onboard their underlying clients and be part of our ecosystem.
How can I view transactions on the platform?
Under the transactions tab on the platform, you’re able to view all scheduled and historic transactions.
How can I receive a stablecoin?
From the Freemarket portal you can create unique stablecoin wallet addresses for each of your payers that you will be receiving stablecoins from.
Can I remove a beneficiary?
You are able to suspend a beneficiary, however, all pending and subsequent withdrawals to that beneficiary will be canceled.
Contact us
Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.