How can I conduct a batch payment?
The batch payments functionality is available to clients at no additional cost.
When will my account be account be approved, rejected or reviewed?
We aim to review your account within 24 hours of your registration.
Can I cancel an order once it has been created?
Our article provides you with all the information to cancel a transaction.
Which types of transaction must be safeguarded?
Any transactions that happen on our platform are deemed as funds we are required to safeguard.
What are your restricted jurisdictions?
Countries we cannot receive funds from or support payments to.
I am entering the correct OTP but it still says incorrect OTP?
Make sure you enter the latest OTP that you receive when asked.
What is your risk appetite?
An outline of industries and business types that are not supported as well as further information on risk assessments for certain industry verticals.
How can I make a withdrawal from my account?
This details how to make a withdrawal from your Freemarket account.
How much do you charge?
We operate a low fee model on the amount transacted.
Do you make payments to third parties?
In order to control the distribution of funds on the account we ensure that each beneficiary is checked and authorised before use.
Contact us
Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.