How do I set up 2FA on my account?

2FA is an additional layer of security on your account. The function is designed to grant you access once you present two or more pieces of evidence.

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What is the Freemarket risk appetite?

An outline of industries and business types that are not supported as well as further information on risk assessments for certain industry verticals.

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Do you have a glossary of commonly used terms?

At Freemarket, we try to keep things as straightforward as we can. However if there are any terms that are unclear we’ve compiled this glossary to help explain.

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What are your restricted jurisdictions?

Countries we cannot receive funds from or support payments to.

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How can I make a withdrawal from my account?

This details how to make a withdrawal from your Freemarket account.

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How much do you charge?

We operate a low fee model on the amount transacted.

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Do you make payments to third parties?

In order to control the distribution of funds on the account we ensure that each beneficiary is checked and authorised before use.

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Is there a minimum or maximum amount that I can convert?

Whilst we do have a minimum amount for transactions, there isn’t a limit on the maximum you can convert or pay.

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Do you add fees for negative interest rates?

How we deal with negative interest rates.

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Why was my withdrawal cancelled?

Reasons why your withdrawal was cancelled.

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Contact us

Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.

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