How to download account balances from the platform
Downloading your account information and transaction history is an easy thing to do. From the platform, you're able to download or view a specific date range or currency.
What security procedures will you require when I instruct you to send money from my account?
We take risk as paramount and utilise best-in-class providers to ensure security & using the leading suppliers in the market.
Can I make a one time batch payment?
Yes, you can create individual batch payments on the platform.
What does a pending deposit mean?
There is a problem with your transfer or you transferred the funds without a reference.
Why was my account rejected?
You may receive an email from us with the reasons why your application was unsuccessful.
How can I change my name and password?
This tells you where to change your name and password on the platform.
Can I register multiple accounts for one user?
Yes, you can. We designed Freemarket with the intention of onboarding multiple accounts per user.
Does the platform allow to settle funds globally?
As a global business, we have access to a range of payment schemes and can settle funds around the world.
How can I keep safe online?
We use a range of processes and initiatives to keep clients safe online and when they use our service.
How can I make a stablecoin withdrawal?
To initiate a stablecoin withdrawal, go to the ‘Balances’ page, and select the stablecoin currency you wish to withdraw. Select the ‘withdraw funds’ button from the upper right corner.
Contact us
Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.