How can I create a new payment order?
This is how to create a new payment order instruction.
Can I have a vIBAN for cross-border payments?
This details what a vIBAN is and how to create a vIBAN for cross-border payments.
What are the withdrawal transaction charges?
When making withdrawals from the platform you’ll be presented with OUR & SHA costs.
Why hasn’t my exchange happened yet?
We aim for the exchange process to be seamless and quick as possible.
What is a scheduled exchange?
All of our scheduled exchanges are required to be pre-funded in order to achieve the mid-market rate.
What is the Confirmation of Payee (CoP)?
Confirmation of Payee (CoP) is a name checking service for UK-based payment.
Can I get a MT103?
An MT103 is available to you at an additional fee.
What is APP fraud and what measures are in place to prevent it?
Authorised Push Payment (APP) fraud is where individuals are victims of a scam due to fraudsters tricking them into sending money. The UK Financial Conduct Authority recently introduced new rules aimed at further protecting from this type of fraud, which is explained in this article.
How do you reconcile funds?
We have to manually reconcile any funds that you have transferred without a reference.
Can I turn off notifications?
All clients are set to receive notifications, but we can change this for you.
Contact us
Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.