How can I keep safe online?

We use a range of processes and initiatives to keep clients safe online and when they use our service.

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How do I know if my exchange has been completed?

We will notify you once any exchange has been completed.

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How can I make a stablecoin withdrawal?

To initiate a stablecoin withdrawal, go to the ‘Balances’ page, and select the stablecoin currency you wish to withdraw. Select the ‘withdraw funds’ button from the upper right corner.

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How can I convert between fiat & stablecoin?

To convert between your fiat and stablecoin balances, click on the green ‘New Exchange’ button in the right-hand corner of the screen.

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Can I make a payment from my Freemarket account?

By having an account with us you are able to make payments from the account inception.

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How can I change my name and password?

This tells you where to change your name and password on the platform.

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How can I view transactions on the platform?

Under the transactions tab on the platform, you’re able to view all scheduled and historic transactions.

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Can I apply for a Freemarket account?

If you’re a corporate entity wanting to access new markets, currencies, and faster settlement times, you can register for an account with us to begin your B2B payments journey.

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How can I add funds to my account?

This details how to add funds to your account.

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Can I make a one time batch payment?

Yes, you can create individual batch payments on the platform.

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Contact us

Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.

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