How do you reconcile funds?

We have to manually reconcile any funds that you have transferred without a reference.

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How can I use the withdrawal approval function?

How to use the withdrawal approval function on your Freemarket account.

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Why hasn’t my exchange happened yet?

We aim for the exchange process to be seamless and quick as possible.

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How can I create a new payment order?

This is how to create a new payment order instruction.

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What are your support hours?

Our support team is on hand to deal with queries you might have regarding the platform.

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How does Freemarket safeguard my money?

We safeguard all client funds in safeguarding accounts with our banking partners.

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How safe is my money?

Your money is safe with Freemarket, here’s why.

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When is the business closed and are you open on public holidays?

When Freemarket is open and closed throughout the year.

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Can I get a MT103?

An MT103 is available to you at an additional fee.

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How can I conduct a batch payment?

The batch payments functionality is available to clients at no additional cost.

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Contact us

Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.

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