How do I set up 2FA on my account?
2FA is an additional layer of security on your account. The function is designed to grant you access once you present two or more pieces of evidence.
How can I use the withdrawal approval function?
How to use the withdrawal approval function on your Freemarket account.
How does Freemarket safeguard my money?
We safeguard all client funds in safeguarding accounts with our banking partners.
What should I do if I've forgotten my password?
You can reset your password instantly via your desktop account.
What are the steps to register for an account with you?
We’ve put together a step-by-step guide to help you open a Freemarket account.
How long does it take to get my currency once I have exchanged?
We endeavour to deliver funds on the same day.
What is One Time Password (OTP)?
We use OTP at Freemarket for an added layer of security.
When is the business closed and are you open on public holidays?
When Freemarket is open and closed throughout the year.
How safe is my money?
Your money is safe with Freemarket, here’s why.
What are your support hours?
Our support team is on hand to deal with queries you might have regarding the platform.
Contact us
Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.