What should I do if I've forgotten my password?

You can reset your password instantly via your desktop account.

Account
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How long does it take to get my currency once I have exchanged?

We endeavour to deliver funds on the same day.

Currency
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When will my account be account be approved, rejected or reviewed?

We aim to review your account within 24 hours of your registration.

Account
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Can I have a vIBAN for cross-border payments?

This details what a vIBAN is and how to create a vIBAN for cross-border payments.

What are the withdrawal transaction charges?

When making withdrawals from the platform you’ll be presented with OUR & SHA costs.

What is a scheduled exchange?

All of our scheduled exchanges are required to be pre-funded in order to achieve the mid-market rate.

What are the steps to register for an account with you?

We’ve put together a step-by-step guide to help you open a Freemarket account.

Do you make payments to third parties?

In order to control the distribution of funds on the account we ensure that each beneficiary is checked and authorised before use.

Can I cancel an order once it has been created?

Our article provides you with all the information to cancel a transaction.

How does Freemarket safeguard my money?

We safeguard all client funds in safeguarding accounts with our banking partners.

Money Risk Safeguarding
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Contact us

We're available Monday to Friday, 9am to 17:30pm. Contact us by email on hello@wearefreemarket.com or phone 0203 393 2709.

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