What is One Time Password (OTP)?

We use OTP at Freemarket for an added layer of security.

How can I create a new payment order?

This is how to create a new payment order instruction.

What should I do if I've forgotten my password?

You can reset your password instantly via your desktop account.

How can I use the withdrawal approval function?

How to use the withdrawal approval function on your Freemarket account.

What are your support hours?

Our support team is on hand to deal with queries you might have regarding the platform.

Why hasn’t my exchange happened yet?

We aim for the exchange process to be seamless and quick as possible.

Can I get a MT103?

An MT103 is available to you at an additional fee.

How do you reconcile funds?

We have to manually reconcile any funds that you have transferred without a reference.

When is the business closed and are you open on public holidays?

When Freemarket is open and closed throughout the year.

Can I cancel an order once it has been created?

Our article provides you with all the information to cancel a transaction.