Can I turn off notifications?
All clients are set to receive notifications, but we can change this for you.
What should I do if I've forgotten my password?
You can reset your password instantly via your desktop account.
How can I use the withdrawal approval function?
How to use the withdrawal approval function on your Freemarket account.
What are your support hours?
Our support team is on hand to deal with queries you might have regarding the platform.
Why hasn’t my exchange happened yet?
We aim for the exchange process to be seamless and quick as possible.
What is One Time Password (OTP)?
We use OTP at Freemarket for an added layer of security.
Can I get a MT103?
An MT103 is available to you at an additional fee.
How do you reconcile funds?
We have to manually reconcile any funds that you have transferred without a reference.
When is the business closed and are you open on public holidays?
When Freemarket is open and closed throughout the year.
How can I create a new payment order?
This is how to create a new payment order instruction.
Contact us
Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.