What is One Time Password (OTP)?
We use OTP at Freemarket for an added layer of security.
How can I create a new payment order?
This is how to create a new payment order instruction.
How can I use the withdrawal approval function?
How to use the withdrawal approval function on your Freemarket account.
What should I do if I've forgotten my password?
You can reset your password instantly via your desktop account.
Why hasn’t my exchange happened yet?
We aim for the exchange process to be seamless and quick as possible.
What are your support hours?
Our support team is on hand to deal with queries you might have regarding the platform.
Can I get a MT103?
An MT103 is available to you at an additional fee.
How do you reconcile funds?
We have to manually reconcile any funds that you have transferred without a reference.
When is the business closed and are you open on public holidays?
When Freemarket is open and closed throughout the year.
How does Freemarket safeguard my money?
We safeguard all client funds in safeguarding accounts with our banking partners.
Contact us
Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.