Can I get a MT103?
An MT103 is available to you at an additional fee.
Why hasn’t my exchange happened yet?
We aim for the exchange process to be seamless and quick as possible.
How safe is my money?
Your money is safe with Freemarket, here’s why.
How are Freemarket regulated?
We adhere to strict regulations to ensure we provide best-in-class services.
How to download account balances from the platform
Downloading your account information and transaction history is an easy thing to do. From the platform, you're able to download or view a specific date range or currency.
How do you reconcile funds?
We have to manually reconcile any funds that you have transferred without a reference.
How can I create a new payment order?
This is how to create a new payment order instruction.
When is the business closed and are you open on public holidays?
When Freemarket is open and closed throughout the year.
What are your support hours?
Our support team is on hand to deal with queries you might have regarding the platform.
What security procedures will you require when I instruct you to send money from my account?
We take risk as paramount and utilise best-in-class providers to ensure security & using the leading suppliers in the market.
Contact us
Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.