What is One Time Password (OTP)?
We use OTP at Freemarket for an added layer of security.
How can I use the withdrawal approval function?
How to use the withdrawal approval function on your Freemarket account.
How can I create a new payment order?
This is how to create a new payment order instruction.
Why hasn’t my exchange happened yet?
We aim for the exchange process to be seamless and quick as possible.
What should I do if I've forgotten my password?
You can reset your password instantly via your desktop account.
What security procedures will you require when I instruct you to send money from my account?
We take risk as paramount and utilise best-in-class providers to ensure security & using the leading suppliers in the market.
What are your support hours?
Our support team is on hand to deal with queries you might have regarding the platform.
Can I get a MT103?
An MT103 is available to you at an additional fee.
When is the business closed and are you open on public holidays?
When Freemarket is open and closed throughout the year.
How do you reconcile funds?
We have to manually reconcile any funds that you have transferred without a reference.
Contact us
Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.