How do you reconcile funds?

We have to manually reconcile any funds that you have transferred without a reference.

How long does it take to register?

Our registration process can vary per account application; here’s how long it might take.

Can I register multiple accounts for one user?

Yes, you can. We designed Freemarket with the intention of onboarding multiple accounts per user.

How can I keep safe online?

We use a range of processes and initiatives to keep clients safe online and when they use our service.

What does a pending deposit mean?

There is a problem with your transfer or you transferred the funds without a reference.

Account Exchange
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How can I withdraw the balance from my account?

Withdrawing the remaining balance from your Freemarket account is easy & simple.

How safe is my money?

My money is safe with Freemarket, here’s why.

Can I turn off notifications?

All clients are set to receive notifications, but we can change this for you.

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Can I transfer between two accounts held at Freemarket?

We encourage our clients to onboard their underlying clients and be part of our ecosystem.

How do I close my account?

You can stop using our services whenever you feel like, we’ll be sorry to see you go. Here's how to close your account.

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Contact us

We're available Monday to Friday, 9am to 17:30pm. Contact us by email on or phone 0203 393 2709.

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