Why hasn’t my exchange happened yet?
We aim for the exchange process to be seamless and quick as possible.
Can I get a MT103?
An MT103 is available to you at an additional fee.
Why was my account rejected?
You may receive an email from us with the reasons why your application was unsuccessful.
What should I do if I've forgotten my password?
You can reset your password instantly via your desktop account.
How long does it take to register?
Our registration process can vary per account application; here’s how long it might take.
Can I make a payment from my Freemarket account?
By having an account with us you are able to make payments from the account inception.
What is a foreign exchange spot transaction?
A foreign exchange spot transaction (or spot trade) is an agreement to buy/sell a particular currency pairing at the current market rate.
Which currencies does Freemarket support?
We are able to do business in 31 currencies and over 100 countries.
How can I keep safe online?
We use a range of processes and initiatives to keep clients safe online and when they use our service.
What is the difference between local and international payments?
We've broken down the difference between local and international payments.
Contact us
Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.