Can I make a payment from my Freemarket account?

By having an account with us you are able to make payments from the account inception.

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Why is the amount which reaches the beneficiary sometimes less than the amount sent?

The exchange rate may have changed during the process of completing the transaction.

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Can I get a MT103?

An MT103 is available to you at an additional fee.

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What should I do if I've forgotten my password?

You can reset your password instantly via your desktop account.

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Do you have a glossary of commonly used terms?

At Freemarket, we try to keep things as straightforward as we can. However if there are any terms that are unclear we’ve compiled this glossary to help explain.

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What are your support hours?

Our support team is on hand to deal with queries you might have regarding the platform.

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Can I transfer between two accounts held at Freemarket?

We encourage our clients to onboard their underlying clients and be part of our ecosystem.

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Have you reconciled the funds that I sent to my Freemarket account?

We reconcile all funds that are sent for you, but sometimes that isn't the case, here's why.

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How can I withdraw the balance from my account?

Withdrawing the remaining balance from your Freemarket account is easy & simple.

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Which types of transaction must be safeguarded?

Any transactions that happen on our platform are deemed as funds we are required to safeguard.

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Contact us

Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.

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