Is there a minimum or maximum amount that I can convert?

Whilst we do have a minimum amount for transactions, there isn’t a limit on the maximum you can convert or pay.

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Can I get a MT103?

An MT103 is available to you at an additional fee.

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What are approvals and roles on the platform & how to change them?

Different permissions allow you to access different features of the platform.

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How do I know if my exchange has been completed?

We will notify you once any exchange has been completed.

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What should I do if I've forgotten my password?

You can reset your password instantly via your desktop account.

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How to download account balances from the platform

Downloading your account information and transaction history is an easy thing to do. From the platform, you're able to download or view a specific date range or currency.

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What kind of documents should I submit for review with compliance?

Here’s a list of documents that are deemed acceptable for review.

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Can I turn off notifications?

All clients are set to receive notifications, but we can change this for you.

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What are your support hours?

Our support team is on hand to deal with queries you might have regarding the platform.

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When is the business closed and are you open on public holidays?

When Freemarket is open and closed throughout the year.

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Contact us

Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.

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