Why was my account rejected?

You may receive an email from us with the reasons why your application was unsuccessful.

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Can I remove a beneficiary?

You are able to suspend a beneficiary, however, all pending and subsequent withdrawals to that beneficiary will be canceled.

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Can I register multiple accounts for one user?

Yes, you can. We designed Freemarket with the intention of onboarding multiple accounts per user.

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How can I view transactions on the platform?

Under the transactions tab on the platform, you’re able to view all scheduled and historic transactions.

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How can I fill out an application to create an account on another company's behalf?

You can submit applications on behalf of another organisation, easily and securely via our online portal.

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Does the platform allow to settle funds globally?

As a global business, we have access to a range of payment schemes and can settle funds around the world.

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What is the Confirmation of Payee (CoP)?

Confirmation of Payee (CoP) is a name checking service for UK-based payment.

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What is APP fraud and what measures are in place to prevent it?

Authorised Push Payment (APP) fraud is where individuals are victims of a scam due to fraudsters tricking them into sending money. The UK Financial Conduct Authority recently introduced new rules aimed at further protecting from this type of fraud, which is explained in this article.

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How can I keep safe online?

We use a range of processes and initiatives to keep clients safe online and when they use our service.

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Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.

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