How can I fill out an application to create an account on another company's behalf?
You can submit applications on behalf of another organisation, easily and securely via our online portal.
Do you offer multi-currency IBAN accounts?
We offer you to have a multi-currency account so you can hold, send or receive funds in a number of currencies.
What are your support hours?
Our support team is on hand to deal with queries you might have regarding the platform.
Does the platform allow to settle funds globally?
As a global business, we have access to a range of payment schemes and can settle funds around the world.
Can I turn off notifications?
All clients are set to receive notifications, but we can change this for you.
Do you have a glossary of commonly used terms?
At Freemarket, we try to keep things as straightforward as we can. However if there are any terms that are unclear we’ve compiled this glossary to help explain.
How to download account balances from the platform
Downloading your account information and transaction history is an easy thing to do. From the platform, you're able to download or view a specific date range or currency.
What is the Confirmation of Payee (CoP)?
Confirmation of Payee (CoP) is a name checking service for UK-based payment.
What is APP fraud and what measures are in place to prevent it?
Authorised Push Payment (APP) fraud is where individuals are victims of a scam due to fraudsters tricking them into sending money. The UK Financial Conduct Authority recently introduced new rules aimed at further protecting from this type of fraud, which is explained in this article.
How can I convert between fiat & stablecoin?
To convert between your fiat and stablecoin balances, click on the green ‘New Exchange’ button in the right-hand corner of the screen.
Contact us
Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.