How can I withdraw the balance from my account?

Withdrawing the remaining balance from your Freemarket account is easy & simple.

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How can I keep safe online?

We use a range of processes and initiatives to keep clients safe online and when they use our service.

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How do I know if my exchange has been completed?

We will notify you once any exchange has been completed.

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What does a pending deposit mean?

There is a problem with your transfer or you transferred the funds without a reference.

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How to download account balances from the platform

Downloading your account information and transaction history is an easy thing to do. From the platform, you're able to download or view a specific date range or currency.

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How do I close my account?

You can stop using our services whenever you feel like, we’ll be sorry to see you go. Here's how to close your account.

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When is the business closed and are you open on public holidays?

When Freemarket is open and closed throughout the year.

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What are approvals and roles on the platform & how to change them?

Different permissions allow you to access different features of the platform.

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What is the Confirmation of Payee (CoP)?

Confirmation of Payee (CoP) is a name checking service for UK-based payment.

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Can I register multiple accounts for one user?

Yes, you can. We designed Freemarket with the intention of onboarding multiple accounts per user.

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Contact us

Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.

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