Can I have confidence in your safeguarding processes?
Yes, FreemarketFX Limited (Freemarket) is audited every year to ensure we have the correct systems and controls in place.
What does a pending deposit mean?
There is a problem with your transfer or you transferred the funds without a reference.
When is the business closed and are you open on public holidays?
When Freemarket is open and closed throughout the year.
How are Freemarket regulated?
We adhere to strict regulations to ensure we provide best-in-class services.
How do you reconcile funds?
We have to manually reconcile any funds that you have transferred without a reference.
Can I make a one time batch payment?
Yes, you can create individual batch payments on the platform.
Can I apply for a Freemarket account?
If you’re a corporate entity wanting to access new markets, currencies, and faster settlement times, you can register for an account with us to begin your B2B payments journey.
What kind of payments can I make?
There are a number of different payment schemes and types of payments that you can make.
How can I view transactions on the platform?
Under the transactions tab on the platform, you’re able to view all scheduled and historic transactions.
What are approvals and roles on the platform & how to change them?
Different permissions allow you to access different features of the platform.
Contact us
Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.