Question 1

How can I convert between fiat & stablecoin?

Accepted Answer

To convert between your fiat and stablecoin balances, click on the green ‘New exchange’ button in the right-hand corner of the screen.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/fnDSsgZVaa/resources/tINlm51bxu/Exchange%201.png (Exchange 1)

Click on the ‘Digital Asset Exchange’ tab and select the currencies you wish to buy and sell from the dropdowns. Please note one side will always need to be fiat and the other stablecoin.

Indicative rates will display on the screen. Select whether you are looking to sell or buy.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/fnDSsgZVaa/resources/zY5aBUe57K/Exchange%202.png (Exchange 2)

Enter the amount you wish to trade in the left hand box and click on ‘Get tradeable quote’.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/fnDSsgZVaa/resources/mmrNkXEjJS/Exchange%203.png (Exchange 3)

A tradeable quote is displayed. If you would like to proceed with this trade, click ‘Accept/Confirm’. A pop-up will appear asking you to confirm you are happy to proceed with this trade.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/fnDSsgZVaa/resources/SLmR9GQlvP/Exchange%204.png (Exchange 4)

Once you confirm you are happy to proceed, the trade is booked, and a confirmation screen will appear. The trade should settle within a few minutes on your account and the funds will be available in your balances.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/fnDSsgZVaa/resources/Mwc6Qwv006/Withdraw%205.png (Withdraw 5 (1).png)

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Question 2

How can I make a stablecoin withdrawal?

Accepted Answer

To initiate a stablecoin withdrawal, navigate to the ‘Balances’ page, and select the stablecoin currency you wish to withdraw. Click on the ‘withdraw funds’ button from the upper right hand corner.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/fnDSsgZVaa/resources/ojAPggSF3z/Withdraw%201.png (Withdraw 1 (1).png)

Enter the amount you wish to withdraw, or choose to withdraw the full balance. Click ‘continue’.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/fnDSsgZVaa/resources/VSiqP8Ztrm/Withdraw%202.png (Withdraw 2)

Select either an existing beneficiary from the dropdown or create a new one by clicking on the ‘Add new beneficiary’ button.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/fnDSsgZVaa/resources/aJRj1eKk9b/Withdraw%203.png (Withdraw 3)

If creating a new beneficiary, input the required beneficiary details and select the protocol/blockchain the beneficiary’s wallet is on and enter the wallet address. Click ‘continue’.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/fnDSsgZVaa/resources/jeytf7FSR1/Withdraw%204.png (Withdraw 4 (2).png)

You will be asked to confirm and authorise the withdrawal using the authorisation code sent to you via SMS or email.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/fnDSsgZVaa/resources/1vXSd482xK/Withdraw%205.png (Withdraw 5)

Once confirmed, the payment will be sent for processing and will show in your completed transactions once processed.

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How can I convert between fiat & stablecoin?

How can I make a stablecoin withdrawal?

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