What is your risk appetite?
An outline of industries and business types that are not supported as well as further information on risk assessments for certain industry verticals.
What are your restricted jurisdictions?
Countries we cannot receive funds from or support payments to.
How can I conduct a batch payment?
The batch payments functionality is available to clients at no additional cost.
Do you add fees for negative interest rates?
How we deal with negative interest rates.
How can I use the withdrawal approval function?
How to use the withdrawal approval function on your Freemarket account.
Can I have a vIBAN for cross-border payments?
This details what a vIBAN is and how to create a vIBAN for cross-border payments.
How can I make a withdrawal from my account?
This details how to make a withdrawal from your Freemarket account.
What are the withdrawal transaction charges?
When making withdrawals from the platform you’ll be presented with OUR & SHA costs.
What is a scheduled exchange?
All of our scheduled exchanges are required to be pre-funded in order to achieve the mid-market rate.
What are the steps to register for an account with you?
We’ve put together a step-by-step guide to help you open a Freemarket account.
Contact us
Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.