You can stop using our services whenever you feel like, we’ll be sorry to see you go. Here's how to close your account.
This is how to create a new payment order instruction.
We safeguard all client funds in safeguarding accounts with our banking partners.
All of our scheduled exchanges are required to be pre-funded in order to achieve the mid-market rate.
When making withdrawals from the platform you’ll be presented with OUR & SHA costs.
We adhere to strict regulations to ensure we provide best-in-class services.
The exchange rate may have changed during the process of completing the transaction.
On occasions, our service may not live up to the high standards we expect. If the case, here’s how to make a complain and the process we have in place to respond.
We've broken down the difference between local and international payments.
We reconcile all funds that are sent for you, but sometimes that isn't the case, here's why.
Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.