How do I close my account?

You can stop using our services whenever you feel like, we’ll be sorry to see you go. Here's how to close your account.

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How can I create a new payment order?

This is how to create a new payment order instruction.

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How does Freemarket safeguard my money?

We safeguard all client funds in safeguarding accounts with our banking partners.

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What is a scheduled exchange?

All of our scheduled exchanges are required to be pre-funded in order to achieve the mid-market rate.

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What are the withdrawal transaction charges?

When making withdrawals from the platform you’ll be presented with OUR & SHA costs.

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How are Freemarket regulated?

We adhere to strict regulations to ensure we provide best-in-class services.

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Why is the amount which reaches the beneficiary sometimes less than the amount sent?

The exchange rate may have changed during the process of completing the transaction.

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Do you have a client complaints procedure in place?

On occasions, our service may not live up to the high standards we expect. If the case, here’s how to make a complain and the process we have in place to respond.

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What is the difference between local and international payments?

We've broken down the difference between local and international payments.

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Have you reconciled the funds that I sent to my Freemarket account?

We reconcile all funds that are sent for you, but sometimes that isn't the case, here's why.

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Contact us

Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.

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