How do I set up 2FA on my account?
2FA is an additional layer of security on your account. The function is designed to grant you access once you present two or more pieces of evidence.
Is there a minimum or maximum amount that I can convert?
Whilst we do have a minimum amount for transactions, there isn’t a limit on the maximum you can convert or pay.
Why was my withdrawal cancelled?
Reasons why your withdrawal was cancelled.
How can I create a new payment order?
This is how to create a new payment order instruction.
How much do you charge?
We operate a low fee model on the amount transacted.
How does Freemarket safeguard my money?
We safeguard all client funds in safeguarding accounts with our banking partners.
I am entering the correct OTP but it still says incorrect OTP?
Make sure you enter the latest OTP that you receive when asked.
Can I cancel an order once it has been created?
Our article provides you with all the information to cancel a transaction.
Do you have a client complaints procedure in place?
On occasions, our service may not live up to the high standards we expect. If the case, here’s how to make a complain and the process we have in place to respond.
How can I add funds to my account?
This details how to add funds to your account.
Contact us
Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.