Which types of transaction must be safeguarded?
Any transactions that happen on our platform are deemed as funds we are required to safeguard.
How do I close my account?
You can stop using our services whenever you feel like, we’ll be sorry to see you go. Here's how to close your account.
Can I transfer between two accounts held at Freemarket?
We encourage our clients to onboard their underlying clients and be part of our ecosystem.
Why is the amount which reaches the beneficiary sometimes less than the amount sent?
The exchange rate may have changed during the process of completing the transaction.
What is One Time Password (OTP)?
We use OTP at Freemarket for an added layer of security.
Can I register multiple accounts for one user?
Yes, you can. We designed Freemarket with the intention of onboarding multiple accounts per user.
How do I make payments from my account?
It’s easy to create a payment from your account, here’s how.
Can I remove a beneficiary?
You are able to suspend a beneficiary, however, all pending and subsequent withdrawals to that beneficiary will be canceled.
What security procedures will you require when I instruct you to send money from my account?
We take risk as paramount and utilise best-in-class providers to ensure security & using the leading suppliers in the market.
Where can I view my SSI's on the platform?
You can view all of your account details on the platform.
Contact us
Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.