Do you have a client complaints procedure in place?

On occasions, our service may not live up to the high standards we expect. If the case, here’s how to make a complain and the process we have in place to respond.

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Do you make payments to third parties?

In order to control the distribution of funds on the account we ensure that each beneficiary is checked and authorised before use.

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How can I change my name and password?

This tells you where to change your name and password on the platform.

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Can I have confidence in your safeguarding processes?

Yes, FreemarketFX Limited (Freemarket) is audited every year to ensure we have the correct systems and controls in place.

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Can I cancel an order once it has been created?

Our article provides you with all the information to cancel a transaction.

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Why hasn’t my exchange happened yet?

We aim for the exchange process to be seamless and quick as possible.

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Where do I transfer funds?

In order to allocate the funds successfully you can find the correct information on how we allocate transferred funds here.

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What is One Time Password (OTP)?

We use OTP at Freemarket for an added layer of security.

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What is the difference between local and international payments?

We've broken down the difference between local and international payments.

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Why is the amount which reaches the beneficiary sometimes less than the amount sent?

The exchange rate may have changed during the process of completing the transaction.

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Contact us

Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.

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