Do you make payments to third parties?
In order to control the distribution of funds on the account we ensure that each beneficiary is checked and authorised before use.
Where do I transfer funds?
In order to allocate the funds successfully you can find the correct information on how we allocate transferred funds here.
How long does it take to get my currency once I have exchanged?
We endeavour to deliver funds on the same day.
How can I change my name and password?
This tells you where to change your name and password on the platform.
When will my account be account be approved, rejected or reviewed?
We aim to review your account within 24 hours of your registration.
Have you reconciled the funds that I sent to my Freemarket account?
We reconcile all funds that are sent for you, but sometimes that isn't the case, here's why.
What kind of documents should I submit for review with compliance?
Here’s a list of documents that are deemed acceptable for review.
How safe is my money?
Your money is safe with Freemarket, here’s why.
How can I withdraw the balance from my account?
Withdrawing the remaining balance from your Freemarket account is easy & simple.
How do I know if my exchange has been completed?
We will notify you once any exchange has been completed.
Contact us
Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.