On occasions, our service may not live up to the high standards we expect. If the case, here’s how to make a complain and the process we have in place to respond.
In order to control the distribution of funds on the account we ensure that each beneficiary is checked and authorised before use.
This tells you where to change your name and password on the platform.
Yes, FreemarketFX Limited (Freemarket) is audited every year to ensure we have the correct systems and controls in place.
Our article provides you with all the information to cancel a transaction.
We aim for the exchange process to be seamless and quick as possible.
In order to allocate the funds successfully you can find the correct information on how we allocate transferred funds here.
We use OTP at Freemarket for an added layer of security.
We've broken down the difference between local and international payments.
The exchange rate may have changed during the process of completing the transaction.
Can't find what you're looking for? Contact [email protected] or phone +44 (0)203 393 2709.